Bidjeli FAQ — All Your Questions Answered

Each person may only register one account. Any attempt to create multiple accounts using the same mobile number or email will be automatically blocked, and both accounts may be permanently suspended. Multiple accounts are a violation of Bidjeli's terms.

You can place a limited number of bets right after registration, but KYC verification is required before any withdrawals. Submit a photo of your National ID or passport and verification is usually completed within 24 hours. This is in place to keep your account secure.

Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Verify your identity with the OTP, then set a new password. The whole process takes just 2–3 minutes. If you don't have access to your mobile, you can also reset via email.

After logging in, go to the "Profile Settings" section to update details such as your name, email, and address. Changing your mobile number requires OTP verification. Some sensitive changes may require approval from the support team.

A detailed explanation of the suspension reason will be sent to you by email. Suspensions are typically due to incomplete KYC, suspected multiple accounts, or a policy violation. Contact support@bidjeli.com and our team will review your case promptly.

You must be at least 18 years old to register on Bidjeli. Account creation by minors is strictly prohibited. Age is verified during the KYC process, and this rule is enforced as part of our commitment to responsible gaming.

To close your account, send a request to support@bidjeli.com. Make sure to withdraw any remaining balance before closing. A self-exclusion option is also available, which lets you temporarily deactivate your account for a set period. To learn more about this Responsible Gaming View the page.

The following deposit methods are available at Bidjeli:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer (NPSB / BEFTN)
• Credit & Debit Cards (Visa/Mastercard)
• Cryptocurrency (USDT, BTC)

Learn more Payment Page View.

The minimum deposit via mobile banking is ৳200, with a maximum of ৳50,000 per transaction. For bank transfers, the minimum is ৳500 with no upper limit. Crypto deposits start from the equivalent of $10. Higher limits apply for VIP members.

Deposits via mobile banking (bKash, Nagad, Rocket) and cards are usually credited instantly or within 5 minutes. Bank transfers may take 1–2 hours. For crypto, expect 10–30 minutes after network confirmation.

Bidjeli does not charge any additional fees on deposits. However, your bank or mobile banking provider may apply their own transfer fees. For crypto deposits, network gas fees may apply — these are outside Bidjeli's control.

First, wait 30 minutes. If the deposit still hasn't arrived, save your transaction ID or reference number and send it to support@bidjeli.com. Our team will verify and resolve the issue within 2 hours. For bKash, keep your TrxID handy; for bank transfers, save the UTR number.

No, deposits from third-party accounts are strictly prohibited. All deposits must come from a mobile banking or bank account registered in your own name. This is required to prevent money laundering and to protect your account.

Yes! A special welcome bonus is available on your first deposit. There are also weekly reload bonuses and additional bonus offers during special events. To see current bonus offers, Latest Promotions Visit the page.

Mobile banking withdrawals (bKash, Nagad, Rocket) are typically processed within 15 to 30 minutes. Bank transfers may take 2–6 hours, and crypto withdrawals 1–3 hours. Requests made between 11 PM and 8 AM are processed the following morning.

The minimum withdrawal via mobile banking is ৳500, and ৳1,000 for bank transfers. For crypto, the equivalent of $20 applies. The maximum single daily withdrawal is ৳1,00,000. Higher limits are available for VIP members.

Common reasons for a withdrawal being rejected:

• KYC verification not completed
• Wagering requirements for the bonus not yet met
• Payment method name does not match account details
• Request exceeds the set limit

Contact support to find out why.

Bidjeli generally charges no fees on withdrawals. However, if you make more than 5 withdrawals in a month, a 1% processing fee may apply from the 6th withdrawal onward. Your bank or mobile banking provider may also charge their own separate fees.

Yes, you can cancel a withdrawal request before processing begins. Go to the "Transaction History" page and cancel any request showing a "Pending" status. Once processing has started, cancellation is no longer possible.

Your first withdrawal goes through an additional security check, which can take up to 24 hours. If your KYC is complete and your account details are correct, it typically processes within 2–3 hours. Subsequent withdrawals are much faster.

As a new member, your welcome bonus is credited automatically when you make your first deposit. The bonus amount depends on the size of your deposit. To see the current offer, Latest Promotions Visit the page.

The wagering requirement specifies how many times you need to bet the bonus amount before you can withdraw. For example, a ৳1,000 bonus with a 10x wager means you must place ৳10,000 in bets before withdrawing. Requirements vary by offer, so check the promotions page for details.

Copy your referral link from your profile and share it with friends. When a friend registers using your link and makes their first deposit, you'll receive a bonus. There's no limit to how many friends you can refer.

The weekly cashback offer applies automatically for active members. Typically every Monday, a set percentage of your net losses from the previous week is credited back to your balance. The cashback is added directly to your balance with no wagering requirements.

No, bonus balance cannot be withdrawn directly. You must first meet the specified wagering requirements. Once fulfilled, any winnings earned from the bonus are transferred to your main balance and can then be withdrawn.

Yes, most bonus offers have an expiry date. Wagering requirements typically need to be met within 7 to 30 days of receiving the bonus. Any unused bonus will be automatically forfeited once the deadline passes.

No separate application is needed to join Bidjeli's VIP program. You move up the tiers automatically as you earn points through regular betting activity. VIP members enjoy higher withdrawal limits, a dedicated account manager, and exclusive bonuses.

Bidjeli offers betting on more than 30 sports, including:

• Cricket (IPL, BPL, World Cup, and all series)
• Football (Premier League, La Liga, Champions League)
• Tennis, Badminton, Basketball, Volleyball
• E-Sports (CS:GO, Dota 2, LOL)
• Virtual Sports

Yes, Bidjeli offers live betting. You can place bets on ongoing matches using real-time odds. Live scores, statistics, and match updates are all available on the same page. For more details Sports Betting View the page.

Bidjeli displays odds in three formats — Decimal, Fractional, and American. Decimal is the simplest: odds of 1.80 mean a ৳100 bet returns ৳180 in total (৳80 profit). For a detailed guide on reading odds, Match Odds on the page.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you can withdraw a specified amount before the match ends. This feature may not be available for all matches.

The minimum bet is ৳20. Maximum limits vary by event and market — typically ranging from ৳50,000 to ৳5,00,000. Higher limits apply for major events like the World Cup and IPL. Exact limits are shown on the betting page.

If a match is abandoned or postponed, your stake is generally refunded in full. However, in certain cases — such as when more than 50% of the match has been completed — the result may be deemed valid. Each situation is handled in accordance with Bidjeli's terms and conditions.

Yes, Bidjeli supports multiple bet types including Single, Parlay (Accumulator), and System bets. With parlay bets, combining multiple match outcomes multiplies the odds together, which can result in significantly higher winnings.

Bidjeli's Analysis The page features expert tips, match previews, team statistics, and trend analysis — all regularly updated to help you make more informed betting decisions.

Yes, Bidjeli is licensed by an international gaming authority. The site uses 256-bit SSL encryption to keep all your transactions and personal data secure. Our servers undergo regular third-party security audits.

Go to the "Security" section in your profile settings and enable "Two-Factor Authentication". You can set up 2FA via OTP to your mobile number or through the Google Authenticator app. Enabling this adds an extra layer of verification at every login, making your account significantly more secure — we strongly recommend keeping it on.

Change your password immediately and notify us at support@bidjeli.com. You can view and close all active sessions from the "Login History" page, and there's also an option to log out of all sessions on other devices at once. Never share your password or OTP with anyone.

No. Bidjeli never sells your personal data to advertisers or third parties. Information is only shared with specific partners when required by law or for payment processing purposes. For more details, Privacy Policy Read more.

Bidjeli will never ask for your password or OTP via SMS or email. Do not click on unknown links. Always access the site by typing bidjeli.com directly into your browser. If you notice anything suspicious, contact our support team immediately.

Yes. Member funds are held in a segregated account, completely separate from Bidjeli's operational funds. This ensures your money stays fully protected under any circumstances. Regular financial audits are conducted to maintain this transparency.

There are three ways to reach Bidjeli support:

• Live Chat: Click the button at the bottom right of the site
• Email: support@bidjeli.com
• Telegram: on the official Telegram channel

Yes, Bidjeli's support team provides assistance fully in Bangla. Our team is built with Bangladeshi members in mind. English support is also available.

Live chat responses typically take 2–5 minutes. Email queries receive a detailed reply within 24 hours. For urgent matters, live chat is always recommended.

Email complaints@bidjeli.com with a full description of your issue. Include the subject of your complaint, the date it occurred, and any relevant screenshots. We review all complaints and respond within 48 hours.

Bidjeli takes responsible gaming seriously. Tools to help you stay in control include deposit limits, session time controls, and self-exclusion. To learn more Responsible Gaming View the page.