Welcome to Bidjeli's Privacy Policy. We are committed to keeping your experience on the Bidjeli platform safe and trustworthy. This Privacy Policy ("Policy") explains how Bidjeli collects, uses, stores, and protects users' personal information.
By using the Bidjeli website or app, you are considered to have accepted this Privacy Policy. This policy is our Terms & Conditions Compatible with and applicable alongside both.
1. What Information We Collect
Certain information is collected to provide services on the Bidjeli platform. The details of what is collected and why are outlined below.
1.1 Information Collected at Registration
| Data Type | Why It's Needed | Mandatory |
|---|---|---|
| Full Name | Identity Verification & KYC | Yes |
| Mobile Number | Account Verification & OTP | Yes |
| Email Address | Communications & Notifications | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Address | To complete KYC | Partial |
1.2 Automatically Collected Information
Some information is collected automatically while you use Bidjeli:
- Device Information: Device type, operating system, and browser version.
- IP Address: For location verification and fraud prevention.
- Log Data: Login times, page visits, and betting history.
- Cookies & Tracking: To improve user experience (details below).
1.3 Documents for KYC Verification
For withdrawals or large transactions, a copy of one of the following documents may be required:
- National ID Card (NID)
- Passport
- Driving License
- Utility bill (for address verification)
2. How Your Information Is Used
Bidjeli uses collected data only for specific, lawful purposes. Each use is clearly explained below.
- Account Management: To verify registration, login, and identity confirmation.
- Transaction Processing: To process deposits, withdrawals, and betting payments.
- Customer Support: To properly address your complaints and queries.
- Security & Fraud Prevention: To detect and identify suspicious activity.
- Promotions & Bonuses: To send you relevant offers (with your consent).
- Legal Compliance: To comply with regulatory requirements.
- Platform Improvement: To analyze user behavior and improve our services.
4. Cookies & Tracking Technologies
Bidjeli uses cookies and similar technologies to enhance your browsing experience and help analyze platform performance.
4.1 Types of Cookies
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences and language settings.
- Analytics Cookies: To understand which pages are used most frequently.
- Marketing Cookies: To show you relevant promotions (you can turn this off).
4.2 Cookie Controls
Most browsers give you control over cookies. Keep in mind that disabling essential cookies may affect how certain features on Bidjeli work. You can clear or disable cookies at any time through your browser settings.
5. Security Measures
Bidjeli uses industry-leading technology to keep your data safe. Here is an overview of our security layers:
Every data transfer is secured with bank-grade SSL encryption, making it completely impossible to intercept from outside.
All data stored in our database is protected with AES-256 encryption — including passwords.
Enable OTP-based two-step verification on your account for maximum security.
An automated system operates 24/7 to detect and immediately block suspicious activity.
A full system audit is conducted every three months by a third-party expert team.
All data is stored in data centers that comply with international security standards.
6. Your Data Rights
As a Bidjeli user, you have the following rights over your personal data. Contact our support team to exercise any of these rights.
7. Data Retention Period
Bidjeli does not retain your data longer than necessary. Below is a breakdown of how long specific information is stored:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal Compliance |
| Transaction Records | 7 Years | Financial Regulations |
| KYC Documents | 5 Years After Account Closure | Regulatory Requirements |
| Customer Support Communications | 3 Years | Quality Improvement |
| Marketing Preferences | Until consent is withdrawn | GDPR Compliance |
| Log Files | 1 Year | Security Analysis |
Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.
8. Protection of Minors
Bidjeli is strictly for users aged 18 and above. We do not knowingly collect information from minors.
- Your date of birth is verified at the time of registration.
- Additional proof of age may be requested if there is any doubt.
- If a minor's account is identified, it is immediately suspended and all associated data is deleted.
- Parents or guardians can report suspicious accounts by emailing support@bidjeli.com.
9. Privacy Contact
For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team:
- Email: support@bidjeli.com
- Subject: Send us a message with "Privacy Request"
- Response Time: Initial response within 72 hours
- Resolution Time: Up to 30 business days
To learn more about this Privacy Policy, visit our FAQ Page View. To learn about our terms and conditions, Terms & Conditions Read.
Your Data, Our Responsibility
Bidjeli is more than a betting platform — we are built on the trust of our users.
Bidjeli operates under a license from an international gaming authority. Strict regulatory standards are upheld to protect your information.
All privacy policies and support are available in Bangla — built with Bangladeshi users in mind.
End-to-end encryption on all payments including bKash and Nagad. Financial information is never shared with third parties.
Submit a privacy request at any time. Our team responds quickly and effectively.
International data protection standards are followed. European-level privacy protection for users in Bangladesh.
The Privacy Policy is updated in line with changes in technology and law. You will be notified by email of any changes.
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