Bidjeli Terms & Conditions — Your Complete Guide to Using the Platform

These Terms & Conditions ("Terms") form a legally binding agreement between Bidjeli and its users. By accessing the Bidjeli website or mobile application, or by creating an account, you are deemed to have accepted these Terms in full. If any part of these Terms is unclear or you disagree with it, please contact our support team before using the platform.

1. General Terms

Bidjeli is an online Sports Betting and gaming platform operating under an international license. The platform is designed primarily for entertainment purposes. The general terms below apply to all users.

1.1 Scope of Application

These Terms apply to all Bidjeli services — including the website, mobile app, live chat, email communications, and any third-party software accessed through the Bidjeli platform.

1.2 Changes to Services

Bidjeli reserves the right to modify, suspend, or discontinue any service, feature, or terms at any time. For significant changes, users will be notified 7 days in advance by email or via the platform.

1.3 Single User Policy

Each person may hold only one Bidjeli account. Multiple accounts will be closed and any associated balances may be forfeited.

2. Account Registration & Verification

To create an account on Bidjeli, certain mandatory conditions must be met. All information provided at the time of registration must be truthful, accurate, and up to date.

2.1 Registration Eligibility

• Registrants must be at least 18 years of age.
• A valid mobile number must be provided at registration.
• Registrations from regions of Bangladesh where online gaming is prohibited will not be accepted.
• Only one account per person is permitted.

2.2 KYC Verification Process

Bidjeli follows a KYC (Know Your Customer) policy. Identity verification documents may be requested in any of the following situations:

• Before making your first withdrawal.
• For large deposits or withdrawals.
• If unusual activity is detected on the account.

Accepted documents include: National ID Card (NID), passport, or driving licence.

2.3 Password & Security

Account security is solely the user's responsibility. Never share your password with anyone. If you suspect unauthorized access to your account, contact Bidjeli Support immediately.

3. Betting Rules

Please make sure you fully understand the rules below before placing bets on Bidjeli. Once a bet is confirmed, it cannot be changed or cancelled.

3.1 Bet Acceptance & Cancellation

• Sufficient balance must be available when placing a bet.
• Once a bet is confirmed, it can no longer be modified.
• If a technical error occurs before a match begins, Bidjeli reserves the right to cancel the affected bet and return the amount to your balance.
• Bidjeli reserves the right to void bets placed at incorrect odds.

3.2 Maximum & Minimum Bet Limits

3.3 What Happens If a Match Is Cancelled

If a match or event is cancelled or postponed, the stake for the affected bet will be fully refunded. For accumulator bets, any cancelled leg will be counted at odds of 1.00.

4. Payment & Withdrawal Policy

All financial transactions on Bidjeli are processed through secure, encrypted channels. The following rules apply to deposits and withdrawals.

4.1 Deposit Rules

• Minimum deposit: ৳ 200.
• Accepted methods: bKash, Nagad, Rocket.
• Deposits are generally instant — at most 5 to 10 minutes.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawal Rules

• Minimum withdrawal: ৳ 500.
• Withdrawals can only be made using the same method used for the deposit.
• Processing time: typically within 15 minutes to 24 hours.
• Withdrawals may be placed on hold if KYC verification has not been completed.
• Daily maximum withdrawal limit: ৳ 5,00,000.

4.3 Transaction Cancellations & Refunds

A withdrawal cannot be cancelled once it has been initiated. Bidjeli is not responsible for payments sent to incorrect details — always double-check your information before confirming a withdrawal.

5. Bonus & Promotion Terms

Bidjeli regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be fulfilled.

5.1 Wagering Requirements

To withdraw bonus funds, you must meet a specified betting turnover requirement. For example, a 10x wagering requirement means you need to place bets totalling 10 times the bonus amount.

5.2 General Bonus Rules

• Each bonus offer is available once per account only.
• If wagering requirements are not met before the bonus expires, the bonus will be forfeited.
• Not all games are available for bonus balance — each bonus has its own list of eligible games.
• If evidence of bonus abuse is found, the account will be closed.

6. Responsible Gaming Policy

Responsible gaming is a priority at Bidjeli. We believe gaming should be entertainment, not a burden. To support that, we offer a range of dedicated tools and features.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: If your losses exceed a set limit, the game will automatically stop.
• Self-Exclusion: Take a break from your account for 30 days or permanently.
• Reality Check: Get periodic reminders of how long you've been playing.

For more details, visit our Responsible Gaming Visit the page.

7. Privacy & Data Protection

Bidjeli collects, stores, and uses your personal information solely to improve platform services. We never sell user data to third parties.

• Information collected: name, mobile number, email, and transaction history.
• Use of Information: For account verification, transaction processing, and customer support.
• Data Sharing: Only when legally required or requested by a regulatory authority.

For more details, please visit our Privacy Policy Read.

8. Account Suspension & Closure

Bidjeli may suspend or permanently close an account at any time for any of the following reasons:

• Registering with false information.
• Operating multiple accounts.
• Misuse of bonuses or promotions.
• Fraud, hacking, or system manipulation.
• Harassing or defrauding other users.
• Failure to complete KYC verification.

If your account is closed, contact support to recover any valid balance. Please note that balances may be forfeited in cases of rule violations.

9. Dispute Resolution Process

If you have a dispute regarding a bet outcome or a transaction, please raise a complaint through the following steps:

1. Step One: Contact support via live chat or email within 72 hours of the incident.
2. Step Two: The support team will provide an initial response within 48 hours.
3. Step Three: Unresolved issues will be escalated to the management level.
4. Step Four: The matter will be referred to an independent arbitration board for a final resolution.

10. Notice of Changes to Terms

Bidjeli may amend these Terms & Conditions at any time. For significant changes:

• Notice will be sent to your registered email or mobile number.
• You will be notified via a banner or pop-up on the platform.
• A 7-day notice will be provided before any changes take effect.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated Terms. If you do not agree to a change, you may request to close your account.